Shipping & Returns Policy

ULTIMATE HERBAL HEALTH LIMITED

SHIPPING & RETURNS POLICY

REVISED March 2022

 

PLEASE READ SHIPPING & RETURNS POLICY BEFORE PURCHASING ANY PRODUCT FROM US DIRECTLY OR FROM OUR WEBSITE.

The name that will appear on your statement will be Ultimate Herbal Health

These Terms and conditions are an agreement (the “Agreement”) between Ultimate Herbal Health Ltd (“UHH”, “The Company,” “we” or “us”) and you (“you”, “customer”, “distributor” or “User”).

This Agreement sets forth the Shipping & Return Policy governing your trading relationship with UHH, the use of any website owned by UHH, its directors, affiliates or subsidiaries, and/or your participation in the UHN Revenue Sharing Program and ALL of UHH’s Web Property (collectively referred to herein as the “Site”) and for your purchase and/or use of any UHH products or services. This Agreement, in its entirety, also outlines the terms and conditions of the UHH Revenue Sharing Program. (Collectively, all of the above is referred to hereinafter as the “Offerings”).

Your use of the Site and all information, data, text, software, images, sounds or other materials contained therein or in printed hard copy form, or your use or purchase of any other Offerings confirms your unconditional agreement to be bound by this Agreement and is subject to your continued compliance with the terms and conditions of this Agreement. If you do not agree to be bound by this Agreement, do not proceed to use the Site or participate in the Revenue Sharing Program or any of the other Offerings.

If you are dissatisfied with the Site or other Offerings, your sole and exclusive remedy is to stop using the Site, products or Offerings, except for the limited warranties that may apply to UHH’s products and Offerings or as otherwise expressly stated in section 5.9-5.13 of this Agreement (UHH 100% Customer Guarantee, Liability and Waiver).

The information on this Site is subject to change at any time without notice. By accessing or linking to this Site (with permission of the company), you understand that potentially the content on this Site may be altered and sometimes removed.

 

1. SHIPPING AND RETURNS

1.1 The products will be delivered to the User’s nominated delivery address unless the Company agrees otherwise in writing.

1.2 The Company will have the sole and absolute discretion as to the choice of carrier and method of carriage of the products. Should the User nominate their own carrier then all costs of delivery including insurance will be at the User’s expense.

1.3 Any time quoted for delivery is an estimate only. The User is not relieved of any obligation to accept or pay for products because of any delay in delivery.

1.4 The Company is not liable for any failure to deliver or delay in delivery for any reason including, without limitation:

– an act of God, lightning, fire, flood, explosion, earthquake
– strike, lock-out or other labor difficulties
– breakage, accident or other damage to, or failure of, machinery or equipment, whether of the Company’s or of any person on which the Company is relying, directly or indirectly, to meet the Company’s obligations to the User
– unavailability or shortage of raw materials, labor, power supplies, or transport facilities; or
failure or inability to obtain a license or the effect of any applicable laws, orders, rules or regulations of any government or competent authority.

1.5 If the Company determines that it is or may be unable to deliver within a reasonable time or at all the order may be canceled by the Company. If the order is canceled, the User will have a fair claim against the Company for any damage, loss, cost or expense under clause 5.9

1.7 Claims for wrongful delivery
Any claim by the User for wrongful delivery, damaged products or products not fit for sale must be notified to the Company in writing within 14 days of delivery of products. Any claim, which the User does not notify within that time, (time being of the essence), will be taken to have been absolutely waived.

1.8 If is your responsibility to check that the products you receive are in good order and take immediate steps under point 5.9 if any defect is observed.

 

2. 100% SATISFACTION GUARANTEE

The Company guarantees 100% to refund or replace (on return of the products purchased) all products manufactured by the Company, if the company is unable to deliver the products within 30 days, if the customer is seriously unhappy and disappointed with the lack of results which were implied on the company’s website, or if the company and customer determines the products are defective in materials or workmanship under normal use.

2.1 The liability of the Company under this guarantee is limited to the refund or replacement of defective products. All other costs, including freight, must be paid by the User.

2.2 To obtain the benefit of the guarantee, the User must notify the Company in writing on becoming aware of the alleged misrepresentation or defect within 60 days of delivery and explain what their expectations were and why they are unhappy with the product. The guarantee does not include any misrepresentation made by any agent, affiliate, reseller or distributor.

2.3 If the product was purchased in a retail outlet or from a third party then the return should be made to the retailer where the purchase was made with the receipt, for the retailer to give a refund at their discretion.

2.4 The Ultimate Herbal DETOX offers consumers a Blood Test Guarantee. This guarantee may be offered by us directly or by a retailer/reseller of the Ultimate Herbal DETOX. The consumer must have a registered Doctor order blood tests within a week prior to and within the week after completing the Herbal DETOX 14-day Program. Blood tests should include the following: Total Cholesterol; LDL, HDL, and Cholesterol Ratio. HBA1C (for Blood sugar profiling and type 2 diabetes risk), C Reactive Protein (for systemic inflammation) and the Liver enzymes aspartate aminotransferase (AST or SGOT), and alanine aminotransferase (ALT or SGPT), and Kidney the function test (GFR). Test results can potentially show all of these tests improving, but we guarantee at least two of these results should improve after the Ultimate Herbal Detox 14-day program.

2.5 Liability
So far as the law permits, the liability of the Company under the guarantee is limited, at the Company’s option, to:

– the replacement of the products
– the cost of replacing the products or of acquiring equivalent products

2.5.1 The User agrees to release, hold harmless and indemnify the Company to the maximum extent permitted by law from and against any liability whatsoever and howsoever arising in connection with the safe use of the products by the Customer.

2.6 Title and Risk
Property in, and ownership of, the products will not pass from the Company to the User until the User has paid for them in full. The risk of loss of, or damage, to the products, will pass to the User on delivery.

2.7 Return of Products
It is a condition of the sale of the products that the Company is not obligated to accept in any case, the return of products for credit. All claims must be submitted in writing within 30 days of receipt of the products. The following conditions relating to the return of products for credit apply to all products returned for this purpose with the approval of the Company.

2.7.1 Products cannot be returned for credit except with the prior written notice issued to the company.

2.7.2 In every case the original invoice/order number and date must be quoted.

2.7.3 All returned products must be in their original saleable packaging and include all manuals and instructions.

2.7.4 Return freight and transport charges are the responsibility of the User unless the Company otherwise agrees in writing.

2.7.5 Where the User has ordered incorrectly and wishes to make an exchange, the return and replacement shipping costs will be at the Users expense.

2.7.6 Where the products are returned for reasons other than the fact that they are faulty, damaged or incorrectly delivered, the Company reserves the right to apply a restocking fee of 15% of the sale price of the return products.

2.8 Waiver
Failure by the Company to insist on strict performance of any term, guarantee or condition of the agreement will not be taken as a waiver of it or of any rights the Company may have and no waiver will be taken as a waiver of any subsequent breach of any term, guarantee or condition.

 

3. TERMINATION; MODIFICATION

We will determine your compliance with this Agreement in our sole discretion and our decision shall be final and binding. Any violation of this Agreement may result in restrictions on your access to all or part of the Site (including any Web Property or email address provided by the Site) and may be referred to law enforcement authorities. No waiver of any of this Agreement shall be of any force or effect unless made in writing and signed by a duly authorized officer of UHH. We reserve the right to modify or discontinue this Site, or any portion thereof without notice to you or any third party. Upon termination of your membership or access to the Site, or upon demand by UHH, you must destroy all materials obtained from this Site and all related documentation and all copies and installations thereof.

If any provision of this Agreement is found to be invalid by any court having competent jurisdiction, the invalidity of such provision will not affect the validity of the remaining provisions of this Agreement, which will remain in full force and effect.

 

4. NEW ZEALAND LAW

We operate the Site from New Zealand. The information contained on this Site may not be appropriate or available for use in other locations, and access to this Site from territories where the content of the Site may be illegal is prohibited. If you choose to access the Site or other Offerings from locations outside of New Zealand, you are responsible for compliance with local laws if, and to the extent that, such local laws are applicable.

We reserve the right, in our sole discretion, to limit the availability of the Site or other Offerings to any person, geographic area or jurisdiction at any time.

 

5. MISCELLANEOUS

The laws of New Zealand apply to this Agreement and will specifically be governed by such. Any dispute between you and us must be brought before a New Zealand court within ninety (90) days after the occurrence of the facts giving rise to the cause of action, otherwise, the cause shall be forever barred. You hereby consent and submit to the exclusive personal jurisdiction and venue of the courts located in New Zealand for any cause of action relating to or arising under this Agreement or the Site.

 

6. ABILITY TO ACCEPT AGREEMENT

You affirm that you are 18 years of age or older and are fully able and competent to enter into the terms, conditions, obligations, affirmations, representations, and guarantees set forth in this Agreement, and to abide by and comply with the terms and conditions of this Agreement.

 

7. CONTACT US

If you have any questions, comments or concerns about our Site, any Offerings or this Agreement, you may contact us at +647-5442863 or [email protected]