VIP Clenz Club FAQ

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Q: How Do I join the VIP Clenz Club?

A: If you’re a guest visitor to our site:

  • You will find the Join VIP buttons around the products, and cart pages.
  • All you need to do is click on one of them, add the VIP membership product to your cart and checkout.
  • You can continue shopping and as you add products to your cart, you will see the discount applied.
  • Just remember to login using the same email address the next time you visit the website and this will activate your benefits.

B. If you’re a returning visitor to our site who has ordered before:

  • Make sure you login using the email address you have used previously.
  • You may need to reset your password if you haven’t logged in for a while
  • Once logged in, simply visit this page https://www.brettelliott.com/shop/vip-clenz-club/
  • You will also find the Join VIP buttons around the products, and cart pages.
  • All you need to do is click on one of them, add the VIP membership product to your cart and checkout.
  • You can continue shopping and as you add products to your cart, you will see the discount applied.
  • Just remember to login using the same email address the next time you visit the website and this will activate your benefits.

Q: My VIP member discount is not showing up in the cart? Why don’t I see the member discount applied?

A: If you don’t see you discount on the cart page there may be a couple of reasons:

  • Be aware that the VIP discounts are applied to the full retail prices and are not deducted from any discounted prices.
  • If you are already a VIP Clenz Club member, make sure you have logged in using the same credentials used when you first subscribed.
  • If you are not already a member, make sure you have added the products to your cart before adding the VIP membership to your cart, then the prices will drop accordingly.
  • You may need to remove the VIP membership, then go back and add your products to the cart, and add the VIP membership again afterward, then the prices will drop accordingly

Q: How can I purchase with Afterpay or ClearPay to join the VIP Clenz Club and get the discounts?

A: Because the VIP Club is a Subscription Afterpay can not be used as a payment method, however, there is a workaround.

1. Visit the VIP product page here and add the subscription to your cart https://www.brettelliott.com/shop/vip-clenz-club/
2. Checkout and pay for the VIP membership Only using normal payment methods such as credit card or Paypal.
3. Logout and Log Back in. You are now a VIP and all prices will be discounted accordingly, so you can continue to purchase the programs as a VIP.

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